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In addition to normal terms that we offer our business customers, we also accept credit cards.
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What our valued customers are saying about Industrial Specialties Mfg.
We survey our customers every other month, as a part of our ISO Certification. The comments that we receive are very encouraging.
Here are some recent comments from our customers:
March 2012
Kraig, thanks for sending me the hose barbs. These will greatly help me with my science project!"
-C. Jaeger
"Dave, thanks so much for your help in ordering these parts I just received. They are exactly what I needed and your patience with a small customer like myself was greatly appreciated."
-Erc Office Installations
January 2012
"Whenever I need something from your company, I always get help right away. Good Job!
- Market Forge Industries, Inc.
"Stephanie Scott is the one I have dealt with and she does an excellent job!"
- Dave Felder & Associates
"I enjoy working with Dave Neely and look forward to our future business with ISM. Dave is always very professional and easy to talk to."
- Optimedica
"WOW, Mike you are the best!! Samples arrived fast! Not many good people like you left!!!"
- F & F Tire World
December 2011
"Thanks Mike, LOVE your Customer Service!!"
- 4-G Innovations
August 2011
"Thank you very much for the sample. There are so many different threads that finding a specialty adapter like this is very difficult to find. My testing of a new sprinkler worked perfectly."
- R. Mawhinney September 2011
"I really appreciate the way Kraig Keller was able to work with our company through rough times."
- Advanced Rubber Technologies
July 2011
"I just wanted to send a brief email to you regarding one of your staff members, Stephanie Scott. My call to her regarding information on quick connect fittings was a huge help. She went above and beyond in helping me, knowing up front that this was not going to be a huge sale. She treated me as if I was making a million dollar purchase. Her customer service and professionalism exceeded my expectations only because of contacting your company from an internet search and my “unusual” request. She was an absolute pleasure to work with and an incredible representation of Industrial Specialties Manufacturing. My sincere thanks and congrats to you for employing such a wonderful person."
- St. Clair Hospital
May 2011
"Never had a problem"
- Short Block Technologies, Inc.
"I found my experience with your company to be very satisfactory."
- Eurochem Int Corp de Mexico SA CV
February 2011
"Very supportive and fast in response. Please keep up the good work."
- Criticare System
"Very good service provided to us."
- Chemflow Systems
"Dave Neely and Kraig provided excellent assistance."
- ISCO-Groton
January 2011
"Thank you for supplying us with the MPC parts."
- JED Engineering, Inc.
"Good shipping times. Great at resolving problems and questions."
- Four-O Fluid Power
November 2010
"Stephanie always handles my orders and questions in a timely manner. She is very professional, knowledgeable and courteous."
- Wells Manufacturing
October 2010
"Kraig, thank you for the fast shipping of my order. It was a pleasure to deal with you. "
- Dept of Fundamental Neurosciences, Univ of Geneva
September 2010
"Great Job Industrial Specialties Mfg! "
- Taylor Company
June 2010
"ISM does a Good Job! "
- Ultron Systems, Inc.
April 2010
"Our purchases are painless. "
- Southwest Air Products
December 2009
"Great vendor. "
- MD Resource Corporation
November 2009
"Overall, Industrial Specialties Mfg, continues to provide exceptional service and quality products. We appreciate your commitment to quality and on-time delivery. "
- Bio-Rad
October 2009
"Keep up the great work! "
- Green Leaf, Inc.
"ISM was especially helpful in developing and manufacturing our screened NPT to Barb fitting, thank you! "
- Tonerhead
August 2009
"Kraig and staff have been very helpful. "
- Ilmore Marine Engines
"Your knowledge of products is impressive and your help is greatly appreciated. "
- Super-Tek
"We are impressed with your company's positioning and service. "
- Carlel Pty Ltd Classic Restorations
"On time deliveries are very important to our company and we are pleased with your service. "
- Acorn Engineering
July 2009
"It is a pleasure working with Stephanie! She is always very helpful. "
- Marlee Manufacturing
"Definite improvement on the delivery of goods...."
- The Canary Company (Australia)
May 2009
"It is a pleasure working with my contact at Industrial Specialties Mfg. "
- Thoratec Labs
"This is just a quick note to let you know how impressed we were with a recent transaction with your company and Stephanie Scott. … Thank you Stephanie for the extra research, plus a quick and easy transaction. This puts Industrial Specialties at the top of our list.”
- Health Mart Supply
April 2009
“.. I have been dealing with ISM for just over 10 years now, and your service has improved greatly over the past 1-2 years. Very pleased.”
- Purchaser, Vista Medical, Ltd.
“ … It’s always a pleasure working with ISM. As you can see, I’m extremely pleased on all levels.”
- Senior Buyer, Nova Biomedical
“… Dave Neely’s the best!”
- Customer Service Representative, Morse Fluid Power
“… Excellent support by Kraig Keller and Stephanie Scott …”
- Procurement Manager, KNF Flodos AG
March 2009
“ … I must admit that I have seen an overall drop in performance from many of our vendors in the recent past. I have lowered my expectations as a result. Your company has yet to screw up anything for me. Keep it up, okay?”
- Norstar Ind., Inc.
February 2009
“… your sales rep, Stephanie, is a pleasure to work with. She is very helpful. I am grateful for the prompt service. Thank you.”
- CEO, Golden Creations
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