Category: about ism
ISM and Ford Step Up to the Challenge to Save Lives
About ISM July 27, 2021An Unforeseen Global Crisis
2020 began just like any other year. People celebrated as they watched the ball drop in Times Square with delightful and thunderous cheers. They toasted, hugged, and set New Year’s resolutions. The sweet and faint smells lingered from the poetic sounds of busy restaurants where families and friends gathered. But little did we know ...
ISM CEO Becomes Titan100 Recipient
About ISM June 11, 2021ISM CEO Becomes Titan100 Recipient
Outstanding leadership isn’t easy to come by. It seems that only a small percentage of CEOs can continually grow a business while still earning the respect of their employees along the way. James Davis, ISM’s CEO and president, has managed to occupy that seat for 15 years since purchasing the company in 2006. He’s led by example, which has allowed ISM to thrive as a global distributor.
Meet the ISM Team - Ryan Webber
About ISMEmployee Spotlight July 15, 2019Ryan Webber – Sales Representative
Ryan has been at ISM for seven years, spending his first two years in the warehouse while learning this unique business before moving to the sales department five years ago. As part of the sales team, Ryan enjoys the challenge of finding solutions for his customers. His role at ISM allows him to use his ...
Bundling and Sourcing Create Real Value
About ISMCustomer Services June 21, 2018Supply chain excellence built on collaboration - The ISM Difference
Strategic procurement and supply management
Planning and organizing purchases is vital in business. Purchases affect facilities maintenance, design development and the production of final products. The best suppliers bring specialized experience and technical skills to all these challenges.
Supplier expertise contributes enhanced part sourcing plus it adds options for specialized add-on services. Useful services often include individualized kitting, bundling, parts customization and ...
What Does ISO Certification Mean for Quality Processes?
About ISMCustomer Services May 10, 2018The ISM Difference is a focus on quality and customer satisfaction
What is ISO certification?
ISO certification identifies companies committed both to quality standards and the quality management systems needed to meet these standards. Achieving and maintaining certification is based a system of voluntary, independent audits. This accountability helps organizations maintain and improve the quality of their products and ...
What Does the Best Customer Service Possible Look Like?
About ISMCustomer Services February 2, 2018What is good customer service and what does this mean to you?
First of all, I think it makes better sense to call this customer support instead of service. Why? It’s most important to help customers solve problems. The old homely “the customer is always right” is a distraction. It is actually worse than that; overuse has turned it into a cliché. What really matters is helping people solve problems.
At its core, useful and customer friendly support is innovative, positive, precise and timely. Providing good customer service also requires setting realistic customer ...
Why Do Technical Resources Matter?
About ISMCustomer Services December 30, 2017Easy access to technical references means smarter designs
Resources and resource pages are collections of useful and informative technical reference information, articles and guides. Experiencing the ISM difference means access to useful technical information. It makes choosing fluid and gas flow control components faster, safer and easier.
Engineers and designers usually need to refer back to relevant ...
Why We Love Our Smart Site Search (and You Will Too!)
About ISMHow To November 3, 2017Searching for parts at ISM is easy and intuitive
Just over a year ago, we launched our redesigned website that featured e-commerce capabilities plus an easier user interface.
In order to offer online purchases, we needed software suitable for an industrial distributor like ISM. Magento is the name of the software we chose. It’s feature-rich and can handle ISM’s 80,000 plus parts catalog.
We couldn’t be happier with ...
10 Reasons to Love ISM’s Redesigned Website
About ISMHow To August 16, 2017Improved Navigation and User Interface
Our previous website was a good website. Over time though, we found ourselves wanting to improve functionality and navigation beyond what it was capable of. Added to that were occasional customer requests for more features, services and capabilities we really wanted to provide.
Well, after a lot of work and planning, we launched our new website and it has the design flexibility we wanted. This flexibility has allowed us to continue to enhance and improve it and we believe it provides an even better ...
When Do Customized Services Matter?
About ISMCustomer Services August 4, 2017The ISM Difference - It matters every time you contact your partner vendor for help and advice
When using a supplier's website or contacting them for a component part, you have some specific ideas in mind. It can be surprisingly difficult though, finding something that works right off-the-shelf.
What to do next? Rethink the design idea or keep searching?
Wouldn’t it be better if there were one single source you could turn to? The best option is a ...
5 Reasons for Outsourcing Inventory Management
About ISMCustomer Services July 3, 2017The ISM Difference - Keep inventory under control so you can focus on what you do best
The key to manufacturing competitiveness is taking care of valuable resources. Businesses that reduce management distractions, minimize inventory-carrying costs and focus on core competencies improve their competitive advantage. Outsourcing inventory management can be useful for achieving these goals.
Inventory management is important to any business trying to remain competitive and profitable while continuing to grow. Not enough ...
There is More to Standing Desks than Just Standing
About ISM July 7, 2015Which do you prefer – sitting or standing at your desk?
I have been using standing desks for quite a while to deal with problems I have with sitting too long. I requested an adjustable desk shortly after I started working in the ISM office. This has caught on and several other co-workers are now using standing desks as well. In this post I talk about the use of standing desks at ISM and some related health issues.
Is a standing desk the solution for you?
I wanted a desk with a height that was adjustable for either standing or sitting on a stool. The solution was a used Kesseboehmer Ergonomietechnik TMQ71 height adjustable desk. This was perfect for ...